Delivery Information

‌1. Shipping Destinations‌

• We offer international shipping to most countries and regions globally.
• During checkout, you can verify if we deliver to your specific location.

‌2. Processing Time‌

• Orders are typically processed within1-2 business days after payment confirmation.
• Processing times may be longer during peak seasons or promotional periods.

‌3. Delivery Methods & Estimated Timelines‌

We partner with reliable carriers to provide multiple shipping options:

• ‌Standard Shipping‌:

  • Estimated delivery: about 7-15 business days to most destinations.
  • Cost: Calculated at checkout based on order weight and destination.

• ‌Express Shipping‌:

  • Faster delivery option (3-7 business days) for urgent orders.
  • Additional fees apply; select during checkout to view costs.

Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or local holidays.

‌4. Shipping Costs‌

• Shipping fees depend on:
  • Order weight and dimensions
  • Destination country
  • Chosen shipping method
• Free shipping thresholds may apply for orders over a certain amount.

‌5. Order Tracking‌

• Once your order ships, we’ll email a tracking number and link.
• Track your package in real-time via our website or the carrier’s portal.

‌6. International Orders‌

• ‌Customs & Duties‌:
  • You’re responsible for all import duties, taxes, and customs fees.
  • These charges vary by country and are not included in our product/shipping prices.
• ‌Customs Declarations‌:
  • We accurately declare all items and values on customs forms.
  • Delays may occur if customs requires additional information.

‌7. Delivery Issues‌

• ‌Lost or Damaged Packages‌:
  • Contact us within 14 days if your order hasn’t arrived or arrives damaged.
  • We’ll investigate with the carrier and arrange a replacement/refund.
• ‌Incorrect Address‌:
  • Ensure your shipping details are accurate at checkout.
  • We’re not liable for orders shipped to incorrect addresses provided by customers.

‌8. Delivery Restrictions‌

• We cannot ship to PO Boxes or military addresses in some regions.
• Certain products (e.g., batteries, liquids) may have shipping restrictions to specific countries.

‌9. Contact Us‌

For delivery inquiries, contact our support team:

• Email: sales@sienmall.com
•