Terms & Conditions
1. Introduction
1.1. Welcome to sienmall.com ("Website," "we," "us," or "our"). These Terms & Conditions govern your access to and use of our Website and the purchase of products from us. By accessing or using the Website, you agree to be bound by these Terms & Conditions.
2. Products and Purchases
2.1. Product Information: We strive to provide accurate descriptions, images, and pricing for all products listed on our Website. However, we do not warrant that product descriptions or other content is error-free.
2.2. Order Acceptance: Your placement of an order constitutes an offer to purchase. We may accept or reject orders at our discretion, based on factors such as product availability, errors in pricing, or concerns about payment security.
2.3. Pricing and Payment: All prices are listed in USD and are subject to change without notice. Payment must be received in full before we process and ship your order.
3. Shipping and Delivery
3.1. Shipping Methods: We offer various shipping options, with estimated delivery times provided at checkout. Actual delivery times may vary based on factors beyond our control.
3.2. International Orders: For international shipments, you are responsible for complying with all applicable laws and regulations, including customs duties and import taxes.
3.3. Risk of Loss: Once your order is delivered to the shipping carrier, the risk of loss or damage passes to you. We recommend purchasing shipping insurance for high-value items.
4. Returns and Refunds
4.1. Return Policy: If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange, subject to our Return Policy guidelines.
4.2. Refund Processing: Refunds will be issued to the original payment method once we receive and inspect the returned item. Shipping costs are generally non-refundable unless the return is due to our error.
5. Intellectual Property
5.1. Ownership: All content on the Website, including text, graphics, logos, and software, is the property of sienmall.com or its licensors and is protected by intellectual property laws.
5.2. Restricted Use: You may not reproduce, modify, distribute, or publicly display any content from the Website without our prior written consent.
6. User Accounts
6.1. Account Creation: To make purchases or access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials.
6.2. Account Security: You agree to notify us immediately of any unauthorized use of your account or suspected security breach.
7. Limitation of Liability
7.1. Disclaimer of Warranties: The Website and its content are provided "as is" without warranties of any kind, express or implied.
7.2. Liability Cap: Our liability for any claims arising from your use of the Website or purchase of products shall not exceed the total amount paid by you for the applicable product(s).
8. Governing Law and Dispute Resolution
8.1. Governing Law: These Terms & Conditions shall be governed by and construed in accordance with the laws of China, without regard to its conflict of law principles.
8.2. Dispute Resolution: Any disputes arising under or in connection with these Terms & Conditions shall be resolved through binding arbitration or in the courts of China, as agreed upon by both parties.
9. Changes to Terms & Conditions
9.1. We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting on this page, and your continued use of the Website constitutes acceptance of the modified terms.
10. Contact Us
10.1. If you have any questions or concerns about these Terms & Conditions, please contact us at sales@sienmall.com